Fixing A Broken User Experience | Smashing UX Design

We run into this all the time. How to improve a user experience of completely broken system? Go backwards!

This process, while intuitively backwards, makes a lot of sense when dealing with legacy systems, design, development and experiences that are run by multiple departments and stakeholders.

Here is how the process breaks down:

Fixing A Broken User Experience | Smashing UX Design.

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